Permanent REF: #BBBH8680

IT Support Engineer

£30,000-£32,000 per annumSheffield


Murray McIntosh are searching for an IT Support Engineer to work for a key client of ours, as detailed below:

Working as part of the existing Customer Support Team, the Support Engineer will be handling inquiries & incidents from customers and engineers for a wide variety of technical problems and requests.

Qualifications and Experience:

  • 2nd / 3rd line support experience required
  • This is an externally customer facing role (phone, ticket system, chat, Teams calls etc) so requires strong customer service and communication skills
  • Understanding of development, product management and sales processes with awareness of how the support role feeds information into these.
  • An understanding of virtualisation technologies such as Hyper-V including failover and replication processes.
  • An understanding of cloud technologies
  • Extensive experience in a customer-focused role in a software development environment
  • Knowledge of IP Networking within a video environment (IP addressing, sub-netting, routing, VLANs, TCP, UDP, Unicast and Multicast transmission)
  • Hands on experience in troubleshooting Windows based operating systems, including Windows 10, Windows Server 2012, 2016 and 2019
  • An understanding of databases - IBM DB2 and MS SQL
  • Awareness of the surveillance market, knowledge of Integrated Security systems, IP video systems and CCTV technologies.

Desired areas of IT experience:

    • Microsoft operating systems
    • IP networks
    • IP video systems
    • Databases (ideally - IBM DB2 and MS SQL)
    • Cloud technologies
    • Bespoke applications
    • Java

This role offers excellent career development in a fast growing business as well as an excellent benefits package.

Working from home 2 - 3 days per week.

Photo of Chris Nelson

Chris Nelson

Principal Consultant - Engineering