Overview
Murray McIntosh are delighted to be working with Energy UK. We are supporting their search for a Policy Manager which will join their Customers team.
Energy UK is at the forefront of advocating for a sustainable UK energy industry. Their mission is to ensure that customers receive excellent services at affordable prices, our infrastructure supports a zero-carbon economy, and their industry is both successful today and poised for future investment. They collaborate with a diverse membership base-including energy suppliers, power generators, and service providers in heat, transport, and power to shape and influence energy policy and standards.
Role Overview
We are seeking a dynamic and dedicated Policy Manager to join their Customers Policy Team, focusing on retail policy related to consumer vulnerability and debt. This role presents a unique opportunity to drive significant change within the energy sector, ensuring that vulnerable customers receive the support they need and that high standards of customer service are maintained.
Key Responsibilities
- Develop and propose policy positions that align with Energy UK's vision, particularly in consumer vulnerability and debt.
- Draft position papers, consultation responses, and industry reports for submission to government and regulatory bodies.
- Organise and support committees, working groups, and other relevant meetings, providing reports and updates as necessary.
- Foster and maintain positive relationships with a broad range of stakeholders, including MPs, government officials, NGOs, policy think tanks, and consumer advocates.
- Prepare briefing materials, meeting notes, and follow-up correspondence for high-level meetings.
- Keep Energy UK members informed of developments in retail-related policies.
- Manage the delivery of Energy UK's Vulnerability Commitment, working closely with its Chair to enhance support for vulnerable households.
Key Qualifications
- Proven experience in policy development, particularly within the context of consumer vulnerability or social policy.
- Strong analytical and organisational skills with the ability to handle complex issues and drive impactful change.
- Excellent communication skills, both written and verbal, with experience in drafting high-quality reports and briefings.
- Ability to build and maintain effective working relationships with a diverse range of stakeholders.
- A passion for social policy and enhancing customer service standards for vulnerable populations.
Why Join Energy UK?
Energy UK is the leading voice in the energy market, working on the coalface of the most significant energy issues of our age. Everyone who joins their Policy team has an opportunity to make a real difference. They also pride themselves on their inclusive and collaborative work culture, offering a hybrid working arrangement, flexible hours, and a supportive environment that values diverse perspectives.
The company is currently operating on a remote basis as they transition to a new office, but they are based in London. Moving forward, the candidate will join the business on a hybrid basis, expected to be in the office a minimum of 2 days per week.
Sadly, permanent visa sponsorship is not possible.
If you are passionate about making a difference through policy and meet the criteria outlined above, we'd love to hear from you. Please send your CV by 00:00 30th September.
Energy UK is an equal opportunities employer.
Murray McIntosh is proud to be an equal opportunity agency on behalf of its clients. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
Anna Kelly
Senior Consultant – Policy, Public Affairs & Strategic Communications
Murray Mcintosh have been incredibly helpful in delivering a successful candidate for a challenging role at BEAMA. As a small organisation we don’t often lean on agency support and in the past this hasn’t helped us. But we found the right recruitment agent who help recruit fantastic candidates for a specialist role in the energy sector. In a competitive employment market their help has been so valuable and we are so pleased with the result. All candidates they shortlisted we incredibly impressive and we weren’t expecting to be faced with such a hard decision. Huge thanks to the team and we look forward to working with you again.
BEAMA - Yselkla Farmer, Chief Executive Officer at BEAMA
We moved ahead with a retained engagement, offering us the most thorough search with a quicker turnaround than other engagement types we had experienced before.
We first contacted Anna in August 2022. We were looking for help to fill a vacant Policy Advisor role within our team. In a tricky market we had been struggling since the start of the year to find the right candidates through our usual channels. Anna took the time to understand the challenges we’d experienced, the support we needed, and nature of the role, before providing a solution.
We moved ahead with a retained engagement, offering us the most thorough search with a quicker turnaround than other engagement types we had experienced before. Given our needs, this approach seemed like a no-brainer! As an executive non-departmental body, we have quite specific supplier terms, which Anna was able to accommodate. This willingness to be flexible and collaborative to get the terms right enables us to work together in the longer term.
Anna worked with us speedily and met for a role brief to define expectations before establishing a strict timeframe to ensure we could close the vacancy before Christmas. We got going at the end of November with a timeframe of 6 weeks. However, following a one-stage interview process with 5 strong candidates, we made an appointment after just 5 weeks, and the successful candidate has now joined the team and is already an asset!
Ben Hardy - Policy & Government Relations Manager at CITB
We will use the retained search again as they demonstrated that their network and market mapping process uncovers a strong selection of candidates.
We have recently placed our Head of Public Affairs using Murray McIntosh, an important hire for us as we are about to enter a period of transition for the organisation so the role is key support to our Director of Policy and Public Affairs. We had engaged another agency but did not see the quality of candidate we needed.
Lauren talked us through the retained search method and explained how this ensures a thorough search, tied to a timeframe. Our PPA Director found this particularly useful, as we could work around his diary in advance.
We met to brief the role and define expectations on both sides, including a check-in point halfway through the market mapping process to ensure a relevant shortlist was coming together. Lauren was insightful, reliable and very transparent throughout and the process proved to be very efficient.
We started in January. The role was placed 6 weeks later after seeing 6 video interviews on The Lobby platform, inviting 3 candidates for first stage interview, and seeing 2 for a final stage.
We will use the retained search again in future as they demonstrated for us that their network and market mapping process uncovers a strong selection of candidates. That being said, they only introduce those who have demonstrated their interest and commitment to the role, so our time wasn’t wasted by dropouts and the offer process for our favoured candidate was very straightforward.
HR Manager - HR Manager at London chamber of Commerce and Industry
Multiple successful placements across our Public Policy team as well as our Communications and International department.
We started working with Murray McIntosh in 2016, and have since made multiple successful placements across our Public Policy team as well as our Communications and International department. From Economists to niche Tech and Innovation policy roles, to our first permanent Government Affairs hire based in Brussels, they’ve shown a real understanding of the market and our organisational needs,
The MM team always make the effort to understand requirements thoroughly and beyond that, appreciate the importance of culture fit, too.
Working on a retained basis, they develop their process to suit our timescales and always produce shortlists of talented individuals who are well qualified on skillset as well as motivation.
Of our most recent process for a Senior Policy Manager, working on trade policy, our Head of Policy commented on an extremely strong shortlist of stand-out candidates from which it was tough to make a choice!
Katie Milbourn - Director of Group HR at The Society of Motor Manufacturers and Traders Ltd
It was critical that we engaged an agency that could work efficiently and knew how to promote us to a competitive market.
Energy UK has recently been through a restructure and this resulted in a number of key vacancies across our policy and communications teams. This not only presented a challenge for volume candidate attraction but also put pressure on internal administration and interviewing- made even trickier with the challenges the energy industry was facing, resulting in extra time pressures on our managers.
It was critical that we engaged an agency that could work efficiently and knew how to promote us to a competitive market. Having worked with Murray McIntosh for over 7 years, we knew that they had a great network and we put a project plan in place to deliver 10 roles in 10 weeks.
Following a salary benchmarking exercise, we developed a schedule for shortlisting, interviews and even 1st stage interview questions that allowed for unbiased assessment.
Candidates were screened by MM and shortlisted using recorded video interviews which really helped to reduce the impact on managers’ time.
MM understood not just role requirements but our values, including our commitment to D&I. The process was account managed, with regular updates and feedback.
We’ve successfully hired talented and enthusiastic new employees that we are confident will help us provide the best possible service to our members.
Nicola Rowland - Head of HR at Energy UK